My Initial Impression
I’ve always been used to calling support lines, so when I tried a Self Service Portal for the first time, it felt strange. The interface wasn’t complicated, but I wasn’t sure what I was looking at either.
What It Let Me Do
- Check basic account details.
- Update small things like contact info.
- See some notifications I would have missed otherwise.
Final Thought
It wasn’t perfect, but it saved me time. Now I get why people lean on a Self Service Portal instead of waiting on hold.